Customer Success and Product Specialist
Chandler, Arizona•Full-time
About the Job
Important: To be considered you must send an email to jobs@contourthis.com. Don't forget to send us your resume too, either in the email or through the job board.
Subject: Customer Success Application
Message: Your answer to the following question - How did you get started in baseball?
Subject: Customer Success Application
Message: Your answer to the following question - How did you get started in baseball?
Job Description:
The role of Customer Success and Product Specialist includes aspects of account management and customer service.
Must be able to work from our office in Chandler, AZ.
Responsibilities:
- Develop relationships with customers, vendors, influencers, coaches, and players in order to drive success for customers.
- Pursue relationships with potential new accounts and seek business expansion opportunities with current customers.
- Has detailed knowledge of baseball and ensures that products and services consistently meet customer's needs.
- Respond to current and potential customer requests in a timely manner.
This role is for our Prolete Athletics brand.
Preferred Qualifications:
- Experience in an advertising, demand and lead generation, affiliate marketing or other agency setting.
- Experience with baseball.
- 1 year minimum experience with Customer Service, Sales, or related role.
- Experience utilizing a CRM.
- Experience with performance reporting and activity reports.
- Familiar with YouTube, Facebook, Instagram, Tiktok and/or other social media channels
- Excellent oral and written communication skills
- High attention to detail and great organizational skills.
- Self-starter but also comfortable taking directions and working in a team environment.
- Ability to manage and prioritize multiple competing tasks.
Compensation: Salary DOE.
About
Contour This is a digital publishing company working with experts, influencers, and creators to reach and engage their audience through the world wide web.